Refund policy

📦 Damaged or Missing Parcels

• If your parcel is lost or damaged in transit, we’ll investigate and replace it at our cost if the courier is at fault.

🔁 Returns & Exchanges

• Due to the handmade nature of our products, we do not offer refunds.
• Exchanges may be considered for unworn items returned within 7 days.
• Custom and personalized items are non-returnable.
• Return shipping is at the buyer’s expense unless the item was defective or incorrect.

💬 Custom Orders

• We love custom work! Message us for specific sizes, colours, or designs.
• Custom orders may take up to 10 working days to complete.